Terms & Conditions

Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days. We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. Some orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time.


Refunds will incur a 10% surcharge, deductable from your refundable amount.

Right of Cancellation

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. They must not have been opened or used. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 01279 641887 within 3 working days of receipt of your order and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office.

Returns Address:

Aquatherm Services. Unit 1 Temple House Estate, 6 West Road, Harlow, Essex. CM20 2DU.

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.


We reserve the right to change or withdraw any part of our website. If considered necessary, we reserve the right to refuse you access to the website. All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse. If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions. Your statutory rights as a consumer remain unaffected. These terms are governed by the laws of England and Wales. Any disputes arising will be dealt with by the courts of England and Wales only.


This website and its contents are provided to you on an “as is” and “as available” basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses. We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error-free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.

Links to other sites

We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.